14576 Croatan Drive, Centreville, VA 20120




A position requiring expansion and integration of technical, teaching, and interpersonal skills in contributing to team success in a growing, highly service-oriented firm.



Progressive experience encompassing:

- PC Analysis - Technical Support - Logistics Management - International Environment - Lotus Notes - Microsoft Office - Top Secret Clearance



PC Support Analyst, National Academy of Sciences 3/98 Present

 Desktop analysis and technical support to Executive Offices

 Technical advice for budget and future equipment planning needs

 Support Windows 95 PCs running Lotus Notes and Microsoft application suite

 Interested in collaborative characteristics of computing


User Support Specialist, WANG FEDERAL; Dept. of commerce 6/96 3/98

 Desktop analysis and technical support

 Windows 3.x and Windows 95 PCs running WordPerfect, Lotus, microsoft Office

 Hardware Repair


ISO9000 Implementation Manager, WANG Federal 11/95 - 5/96

Presented ISO9000 overview to European District engineers, sales force and management. Resulted in unity, focus, and understanding in District on ISO9000 value

Coordinated initial stages of ISO9000 Certification implementation processes. Resulted in identification and disposal of excess/defective test and calibration equipment


Logistics Management/Customer Engineer, HFSI/Wang Federal 10/90 - 5/96

 Coordinated all logistics functions for European Region

 Hardware maintenance and repair on PC's and peripherals

 Extensive customer interface

 Managed excess parts removal project for Europe

 Trained Field Engineers on Dispatch-1 logistics functions. Increased parts flow; reduced down times


Marketing Representative, Kenwood Electronics 9/89 -4/91

 Demonstrated Home and Car Audio equipment.

 Maintained appropriate stock levels; attractive and functional displays

 Coordinated promotions with store representatives and other vendors.

 "Giant Tent Sales". sales approaching $500 thousand



B.S. Management, The University of Maryland-University College, 94

  3.65 GPA over last 60 hours

M.S.Organizational Learning, George Mason University; (Course work completed - Final project in process)

  Final Project: "An Appreciative Approach to Understanding the Power of Tech-talk"



 A+ Certified Service Technician, CompTIA, 1996. Ver# 99ADTT1350

 Lotus Notes Application Development Course, 1999

 Lotus Notes-Developing Interactive Web Applications, 1999

 Numerous other technical courses

 Studying for MCP+I Exam