BRIAN GORE
14576 Croatan Drive, Centreville, VA 20120
Tel:703-815-2242
E:mail: bgore@erols.com
OBJECTIVE
A position requiring expansion and integration of technical, teaching, and interpersonal skills in contributing to team success in a growing, highly service-oriented firm.
SUMMARY OF QUALIFICATIONS
Progressive experience encompassing:
- PC Analysis - Technical Support - Logistics Management - International Environment - Lotus Notes - Microsoft Office - Top Secret Clearance
PROFESSIONAL EXPERIENCE
PC Support Analyst, National Academy of Sciences 3/98 – Present
Desktop analysis and technical support to Executive Offices
Technical advice for budget and future equipment planning needs
Support Windows 95 PC’s running Lotus Notes and Microsoft application suite
Interested in collaborative characteristics of computing
User Support Specialist, WANG FEDERAL; Dept. of commerce 6/96 – 3/98
Desktop analysis and technical support
Windows 3.x and Windows 95 PC’s running WordPerfect, Lotus, microsoft Office
Hardware Repair
ISO9000 Implementation Manager, WANG Federal 11/95 - 5/96
Presented ISO9000 overview to European District engineers, sales force and management. Resulted in unity, focus, and understanding in District on ISO9000 value
Coordinated initial stages of ISO9000 Certification implementation processes. Resulted in identification and disposal of excess/defective test and calibration equipment
Logistics Management/Customer Engineer, HFSI/Wang Federal 10/90 - 5/96
Coordinated all logistics functions for European Region
Hardware maintenance and repair on PC's and peripherals
Extensive customer interface
Managed excess parts removal project for Europe
Trained Field Engineers on Dispatch-1 logistics functions. Increased parts flow; reduced down times
Marketing Representative, Kenwood Electronics 9/89 -4/91
Demonstrated Home and Car Audio equipment.
Maintained appropriate stock levels; attractive and functional displays
Coordinated promotions with store representatives and other vendors.
"Giant Tent Sales". sales approaching $500 thousand
EDUCATION
B.S. Management, The University of Maryland-University College, 94
3.65 GPA over last 60 hours
M.S.Organizational Learning, George Mason University; (05/99 Conferral)
Final Project: "An Appreciative Approach to Understanding the Power of Tech-talk"
TRAINING & CERTIFICATION
A+ Certified Service Technician, CompTIA, 1996. Ver# 99ADTT1350
Lotus Notes Application Development Course, 1999
Lotus Notes-Developing Interactive Web Applications, 1999
Numerous other technical courses
Studying for MCP+I Exam