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OBJECTIVE:
A position requiring expansion and integration of technical and interpersonal skills in contributing to team success in a
growing, highly service-oriented firm interested in Knowledge Management and becoming a Learning Organization or providing
services in these areas.
EDUCATION
M.S. Organizational Learning, George Mason University, Fairfax, Virginia, January 2001.
B.S. Management Studies,
The University of Maryland-Europe, Heidelberg, Germany, 1994.
AFFILIATIONS
Computer Technology Industry Association (CompTIA), Since 2000
PROFESSIONAL EXPERIENCE
Appreciative Inquiry
· Facilitated Appreciative Inquiry (AI) sessions regarding Technical Language
· Designed
and implemented AI project as part of graduate student team
· Drafted Propositions included in final AI paper presented
to client
· Facilitated group discussions
· Interviewed participants
· Analyzed and Synthesized data into working
paper
Technical
· Facilitated effective computer use for employees
· Consulted executives and staff regarding the effective
use of technology in their work processes
· Administrator for OnTime calendaring software
· Assisted in updating some
help documents for use in a corporate intranet (portal)
Teaching/Presentation
· Presented Palm handheld device overview to selected staff at non-profit organization
·
Extensive experience teaching religious groups
· Trained field service engineers in the use of a new service call and
logistics tracking system
· Presented overview and training for initial ISO9000 implementation to field service engineers
· Coach computer users in the effective use of computers and software
TEAM BUILDING
Simulations
· Tango Knowledge Organization simulation, 1998
· Hemlock George Mason Universitys
outdoor team building facility, ropes course, 1997, 1998
· Greeting Card Simulation simulates decision-making process
in greeting card production company
LEADERSHIP
· Manage unit level technical projects including Palm integration, computer relocation, software upgrades,
etc.
· Mentor junior analysts on technical as well as customer focus issues
· Developed a strategy for leveraging
an existing software application to promote increased attention to organizational membership issues.
ORGANIZATION AND CHANGE STRATEGY
· Assign and refine roles and measure performance
· Managed organization transformation
· Census Building, coaching and development, and communication planning
· Coordinated business among executives
and managed priorities
· Assessed long-term needs and proposed strategies
· Group facilitation and instruction
· Understand organization concepts
· Excellent oral and written communication skills
· Excellent analytical skills
- System Administrator, Boeing, 8/08 - Present
· Specialized Computer Support, SAIC, 4/01 - 8/08
· PC Support Analyst/Unit Project Manager, National Academy of Sciences, 3/98-4/01
· Analyst, Wang Federal US Dept
of Commerce, 6/96-3/98
· Logistics Manager/Customer Engineer, Heidelberg Germany, 6/90-5/96
· ISO Implementation Specialist/Trainer,
Heidelberg Germany, 11/95-5/96
· Marketing Representative, Kenwood Electronics, Heidelberg Germany, 9/89-4/91
TECHNICAL CERTIFICATION & EXPERIENCE
· A+ Certified Service Technician, CompTIA, 1996. Ver# 99ADTT1350
·
Expert in using and supporting Windows 95, 98, NT, Lotus Notes, and Microsoft Office
· Various technical courses covering
Macintosh, Lotus Notes development, Hardware & Software
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