Home | Welcome! | Here is My Passion | My Resume | Favorite Links | Contact Me | Research Practicum: An Appreciative Approach to Understanding the Power of Tech-Talk

Brian's Place

My Resume

Brian Gore

Contact me via E-mail

OBJECTIVE:

A position requiring expansion and integration of technical and interpersonal skills in contributing to team success in a growing, highly service-oriented firm interested in Knowledge Management and becoming a Learning Organization or providing services in these areas.

EDUCATION

M.S. Organizational Learning, George Mason University, Fairfax, Virginia, January 2001.
B.S. Management Studies, The University of Maryland-Europe, Heidelberg, Germany, 1994.

AFFILIATIONS

Computer Technology Industry Association (CompTIA), Since 2000 

PROFESSIONAL EXPERIENCE

Appreciative Inquiry

Facilitated Appreciative Inquiry (AI) sessions regarding Technical Language
Designed and implemented AI project as part of graduate student team
Drafted Propositions included in final AI paper presented to client
Facilitated group discussions
Interviewed participants
Analyzed and Synthesized data into working paper

Technical

Facilitated effective computer use for employees
Consulted executives and staff regarding the effective use of technology in their work processes
Administrator for OnTime calendaring software
Assisted in updating some help documents for use in a corporate intranet (portal)

Teaching/Presentation

Presented Palm handheld device overview to selected staff at non-profit organization
Extensive experience teaching religious groups
Trained field service engineers in the use of a new service call and logistics tracking system
Presented overview and training for initial ISO9000 implementation to field service engineers
Coach computer users in the effective use of computers and software

TEAM BUILDING
Simulations

Tango Knowledge Organization simulation, 1998
Hemlock George Mason Universitys outdoor team building facility, ropes course, 1997, 1998
Greeting Card Simulation simulates decision-making process in greeting card production company

LEADERSHIP

Manage unit level technical projects including Palm integration, computer relocation, software upgrades, etc.
Mentor junior analysts on technical as well as customer focus issues
Developed a strategy for leveraging an existing software application to promote increased attention to organizational membership issues.

ORGANIZATION AND CHANGE STRATEGY

Assign and refine roles and measure performance
Managed organization transformation
Census Building, coaching and development, and communication planning
Coordinated business among executives and managed priorities
Assessed long-term needs and proposed strategies
Group facilitation and instruction
Understand organization concepts
Excellent oral and written communication skills
Excellent analytical skills

  • WORK EXPERIENCE 
- System Administrator, Boeing, 8/08 - Present
Specialized Computer Support, SAIC, 4/01 - 8/08
PC Support Analyst/Unit Project Manager, National Academy of Sciences, 3/98-4/01
Analyst, Wang Federal US Dept of Commerce, 6/96-3/98
Logistics Manager/Customer Engineer, Heidelberg Germany, 6/90-5/96
ISO Implementation Specialist/Trainer, Heidelberg Germany, 11/95-5/96
Marketing Representative, Kenwood Electronics, Heidelberg Germany, 9/89-4/91

TECHNICAL CERTIFICATION & EXPERIENCE

A+ Certified Service Technician, CompTIA, 1996. Ver# 99ADTT1350
Expert in using and supporting Windows 95, 98, NT, Lotus Notes, and Microsoft Office
Various technical courses covering Macintosh, Lotus Notes development, Hardware & Software